Help Desk Engineer Job Description And Requirements

While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree. In fact, our research shows that one out of every six help desk engineers were not college graduates. Get the skills you need to pursue an entry-level position as an IT help desk technician… The VPN is designed to protect one’s system and network from being compromised. Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers.

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In general, desk support technicians achieve similar levels of education than help desk engineers. They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree. Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933. In contrast, help desk engineers make the biggest average salary, $67,498, in the finance industry.

List of help desk engineer skills to add to your resume

Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

help desk engineer

Help desk engineers work in a variety of industries, including IT, healthcare, finance, and government. They communicate with clients, identify problems, and provide effective and user-friendly solutions over phone, email, chat, and ticketing systems. Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts.

Technical Assistance

The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data. We ranked the top skills for help desk engineers based on the percentage of resumes they appeared on. For example, 7.7% of help desk engineer resumes contained troubleshoot as a skill. Continue reading to find out what skills a help desk engineer needs to be successful in the workplace. In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers. Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree.

  • In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers.
  • Technical support or tech support are the services provided by any hardware or software company to users.

Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your help desk engineer resume. Escalation occurs when a client’s requests cannot be met by a general assistant or clerk and must be passed on to a manager. We calculated that 8% of Help Desk Engineers are proficient in Troubleshoot, Help-Desk Support, and Technical Support.

Service Desk Engineer IT Helpdesk

Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines. On average, desk support technicians earn a lower salary than help desk engineers. Interestingly enough, desk support technicians earn the most pay in the technology industry with an average salary of $50,316. Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498. A help desk engineer provides technical support to end-users, both remotely or in-person. They are responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems.

Each career also uses different skills, according to real help desk engineer resumes. While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. “escalate,” “provide technical assistance,” “help desk,” and “mac” are skills that commonly show up on help desk engineer resumes.

Should I hire a help desk engineer with no experience?

Additionally, help desk engineers serve as the primary line of defense against cybersecurity threats, requiring quick-thinking to safeguard organizational assets. The fast-paced and important nature of this position guarantees that no two days will be identical, offering a stimulating and engaging career for those who excel in problem-solving and technology. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. 51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree.

Before you start to hire help desk engineers, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee’s salary and benefits. While most companies that hire help desk engineers pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run. We sorted the top help desk engineer skills based on the percentage of help desk engineer resumes they appeared on.

Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support.

One of the best ways to learn the skills needed to bea help desk engineer is to take online courses to advance your career, like those provided by Udemy and Coursera. An operating system acts as a link between the user and the hardware components. After you find the help desk engineer skills you need, you can them to your resume using an AI resume builder. Qualifications for a job description may include education, certification, and experience. Sign in to create your job alert for Help Desk Engineer jobs in United States.

They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

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